Returns & Exchanges

At Pogo's Wine & Spirits, we strive to ensure your satisfaction with every bottle; however, due to the nature of alcohol beverage laws, returns are generally limited to defective products such as 'corked' wine or shipping errors. Please note that all returns must be accompanied by the original sales receipt and are subject to the discretion of our management team.

Return Process

• 1.
  Contact Customer Support

  Notify us within 30 days of purchase by emailing or calling our store to report any issues with your order, including breakage or defective corkage.

• 2.
  Provide Documentation

  Submit your original order number and, if the item was damaged during transit, please include clear photographs of the packaging and the bottle.

• 3.
  Return the Product

  Bring the remaining contents of the bottle to our retail location or, for shipped orders, follow our instructions for secure return shipping using the original packaging.

• 4.
  Resolution Processing

  Once our specialists verify the defect, we will issue a replacement of the same vintage or provide a store credit if the item is no longer in stock.